PCP will provide a helpline or phone number that you can call to reach their customer support team or you can send your inquiries or concerns by email, messenger chat, whatsapp /viber /imo.

To schedule a doctor or nurse visit at home, you would typically contact the customer support of the Parent care plan. They will assist you in scheduling the visit based on your needs and the availability of healthcare professionals.

All of our Doctors are certified by Bangladesh Medical & Dental Council (BMDC) holding MBBS degrees at the very least, and all of our Nurses are certified by Bangladesh Nursing & Midwifery Council (BNMC)

We offer the convenience of home sample collection for blood and urine tests. Certified phlebotomists visit your home, ensuring a safe and friendly experience, with samples securely transported to our partnered laboratory for testing and swift delivery of results

Yes, depending on the capabilities of the online doctor support platform associated with PCP, you may have the option to consult with specialists virtually.

Primary healthcare services that can be provided during a home visit may include routine check-ups, health assessments, medication management, basic diagnostic tests, and monitoring of chronic conditions, among others.

Depending on the specific policy of the PCP, you may have the option to add additional family members to the plan. It is advisable to review the plan details or contact customer support to understand the eligibility and process for adding family members.

Generally, PCPs offer provisions for cancellation or making changes to the plan. However, the specific cancellation and amendment policies may vary. It is recommended to reach out to the PCP's customer support for information on cancellation and plan modification procedures.

The customer care team including HEALTHx management team (if necessary) will address and resolve the complaint promptly, ensuring that the customer's concerns are acknowledged and handled with utmost attention and care.